FAQs about Plattduetsche Park
From cover charge questions to when exactly our Biergarten is open, we get a lot of different questions here at Plattduetsche. That’s why we hope this list of frequently asked questions will help clear up any confusion.
HOW DO I ORDER TAKEOUT FROM YOUR WEBSITE?
You would simply click the link on our website to Order Online and it will automatically take you to the menu for ordering. You’ll be able to review everything before placing your final order and paying. You’ll receive a receipt via email or text. You can also download the Toast app to your phone.
DO YOU OFFER DRINKS OTHER THAN BEER?
Yes! While we have some of the finest German and local craft brews on tap at all times, we also have a full bar with specialty drinks and wine list.
CAN YOU MAKE A RESERVATION FOR THE BEER HALL?
You can make a reservation for the upstairs Beer Hall restaurant with waitress service. If you have a very large group, you might not be able to be accommodated at one table. Reservations are taken in two-hour intervals on a first-come, first-served basis. At the end of your dining experience, you are free to spend time downstairs listening to the live music or ordering drinks at the bar, but you must vacate your upstairs table. This policy ensures that we are able to serve patrons fairly while providing a high level of service.
Once you are seated, please order your food and drinks from the server and remain at your table for the duration of your dining experience in order to receive the best service from our wait staff. During nicer weather, it’s especially a good idea to make a reservation ahead of time. Please note that we cannot guarantee seating near the band due to space restrictions. Downstairs, the private dining room is available for reservations of a minimum of 18 people and a maximum of 25, but you must either spend $35 per person on drinks and food or pay a room charge. The wooden picnic tables in the Beer Hall can only be reserved for catering parties that are held in the public space.
We do not accept reservations for those tables from individuals. Likewise, outside picnic tables in the Biergarten can only be reserved for catering parties held in the public space. These are packages that are purchased through our catering specialists. Still have questions? Give us a call during business hours at (516) 354-3131 for more details.
WHEN IS THE BIERGARTEN OPEN?
The Beer Hall and Biergarten are open year-round on Fridays, Saturdays and Sundays. The hours depend on the time of year and weather conditions. During the warmer months, the Biergarten opens at 3 p.m. on Fridays and 12 p.m. on Saturdays and Sundays. In the winter, the Biergarten opens at 5 p.m. on Fridays and Saturdays and 12 p.m. on Sundays. It’s usually a good idea to call ahead and check the opening time in the spring and late fall.
CAN I GET TABLE SERVICE IN THE BIERGARTEN OR DOWNSTAIRS IN THE BEER HALL?
Yes, you can order drinks and food from our Brathaus menu from a server downstairs in the Beer Hall and at designated tables outside in nicer weather. If you prefer to just walk up to the Brathaus and order food, that’s another option. Alcoholic beverages can only be ordered from the bars, but soda and water are available at the Brathaus.
CAN YOU RESERVE THE BEER HALL AND/OR BIERGARTEN FOR A PRIVATE EVENT, LIKE A WEDDING OR CORPORATE MEETING?
Yes, you can reserve the Beer Hall and/or Biergarten for a private event. On Saturday and Sunday, the Biergarten is available between 11:30 a.m. and 5 p.m. with a minimum of 250 guests. You can also choose a picnic-style event on Wednesday, Thursday or Friday between 11:30 a.m. and 4:30 p.m. with a minimum of 100 guests. Please call one of our catering specialists at (516) 354-3131 for complete details on these packages.
I DON’T HAVE THOSE MINIMUM GUARANTEES; CAN I STILL HAVE A PARTY IN THE BEER HALL OR BIERGARTEN?
We do offer catering packages with smaller guarantees while the Biergarten is open to the public. Please contact one of our catering specialists at (516) 354-3131 for complete details.
IS THERE AN AGE LIMIT FOR THE BIERGARTEN? CAN YOU BRING CHILDREN?
Well-behaved, supervised children are always welcome in the Biergarten. We are proud that families and people of all ages enjoy our Biergarten on a regular basis. However, after 9 p.m., only those 21 and over with a valid ID will be granted entry. Anyone younger than 21 must be with a parent or guardian who is 21 or over.
WHAT ARE ACCEPTABLE FORMS OF ID?
Valid licenses or passports are accepted as ID. We do employ scanning technology, it just takes a few seconds at the gate to check you in. In order to protect our liquor license and keep the Biergarten fun for all, we ask for patience during this process. The scanners do collect some basic address data that we only use for coupons. We do not sell or share our lists with any other organization or company. However, if you do wish to opt out, please let the attendant at the gate know.
DO YOU ALLOW DOGS IN THE BIERGARTEN?
Only service dogs are permitted in the Biergarten.
WHY DO YOU HAVE BAG CHECKS?
- We strive to always provide a safe, fun atmosphere for all our guests. Our security staff is trained to conduct bag checks upon entry to and sometimes upon exit from the Biergarten to ensure that happens.
Due to Board of Health regulations, guests are not permitted to bring in outside food and drink to the Biergarten or Beer Hall. We do offer a fairly wide-ranging menu with options for everyone, so you can find something to eat and drink while you’re here. Our glassware and other serving ware are not available for sale or as souvenirs. Unfortunately, a few of our guests have tried to take a piece of the Plattduetsche home with them in the past. Our security staff helps ensure that all the components of a good time in the Biergarten stay here for your next visit.
CAN I PAY BY CREDIT CARD?
The Brathaus and bars in the Beer Hall only accept cash, not credit cards. There is an ATM located inside the Beer Hall. You may pay by credit card in the upstairs Beer Hall restaurant or for food and drinks ordered from a member of our waitstaff.
IS PARKING AVAILABLE?
Yes, we do have space for parking behind our Biergarten, as well as on the side of Renken Boulevard that is closest to the Biergarten. Please be mindful of our residential neighbors and obey the posted signs regarding parking in the neighborhood. You will receive a ticket from the Nassau County Police Department for parking illegally.
CAN YOU ORDER ALCOHOLIC DRINKS OTHER THAN BEER?
Yes, we have a fully-stocked bar in the Beer Hall along with beer and wine selections.
CAN YOU ORDER FOOD AT THE BAR?
Yes, you can order food at the bar during the winter months. However, during summer months when the Brathaus is open, food must be ordered from there.
WHY DOES THE LIVE MUSIC START AND END SO EARLY?
We are located in the middle of a residential neighborhood and always try to be respectful of our neighbors. Due to noise ordinances, the live music must be finished by a specific time, so our bands play earlier in the Biergarten than they do at other venues. A benefit is that many of our customers with families appreciate the opportunity to see live music that starts around 6:30 to 7 p.m.
MY BAND WOULD LIKE TO PLAY IN THE BIERGARTEN, HOW CAN I BOOK THAT?
Since we get many requests from bands each week, the best way to introduce yourself is to email a link to a video of your band plus a demo or press kit to firstname.lastname@example.org. Please be aware that while we do listen to all the samples we receive, we are usually quite booked up. If we like what we hear and see, you’ll hear from us about a potential date in the future.
IF I BOOK ONE OF THE PRIVATE PARTIES WITHIN THE PUBLIC SPACE OR A RESERVATION TO HAVE DINNER FOR A SPECIAL OCCASION, CAN I BRING BALLOONS, DECORATIONS OR A CAKE?
No balloons are allowed in the Beer Hall, but other decorations can be worked out with our catering specialists before your event or reservation. No outside food or drink is permitted in the Beer Hall or Biergarten due to Board of Health regulations.You will be asked to put any outside food in your car during your visit. We can order a cake for you with advanced notice if you’d like.
CAN I SMOKE IN THE BIERGARTEN?
We have designated certain areas only for smoking in the Biergarten. Please look for the signs.
IS THERE A COVER CHARGE?
There is a $5 cover charge on nights with live music, beginning at 5 p.m. (12 p.m. on Sundays). These are all listed on our events page, as well as on our Facebook, Twitter and Instagram pages. If we are hosting a festival or other event with an admission fee, you will have to pay the fee to enter the Biergarten that day. You can always check the events page on our website to see when those dates are scheduled. We also usually post reminders and event notices on social media pages.
I HAVE A PRIVATE DINING ROOM RESERVATION ON A NIGHT WHEN THE COVER CHARGE IS IN EFFECT. WILL MY GUESTS BE CHARGED THE ADDITIONAL $5?
Yes, any night the cover charge is in effect, it applies to anyone entering the Beer Hall between 5 p.m. and when the band finishes playing. You are welcome to spend time after your meal enjoying the band, of course.
I’M HOSTING A CATERED EVENT IN THE MAIN BUILDING, BUT SOME OF MY GUESTS WANT TO GO TO THE BIERGARTEN AFTERWARDS. DO THEY HAVE TO PAY THE COVER CHARGE?
Yes, anyone entering the Biergarten/Beer Hall between 5 p.m. and when the band finishes playing on a night where there is a cover charge needs to pay the $5.
I AM HAVING A BRACELET PARTY ON A NIGHT WITH A COVER CHARGE, WILL MY GUESTS BE CHARGED THE EXTRA $5?
No, the cost of catering a bracelet party includes the cover charge. You will, however, have to provide a list of your guest’s names ahead of time so we can properly check them in upon arrival.
I’M EATING IN THE BEER HALL RESTAURANT UPSTAIRS, DO I STILL HAVE TO PAY THE $5 COVER CHARGE?
Yes, any night the cover charge is in effect, it applies to anyone entering the Beer Hall between 5 p.m. and when the band finishes playing. You are welcome to spend time downstairs after your meal enjoying the band, of course.